Exchanges & Returns

We always aim for make sure our customers love our products. If your items are damaged or broken please email: customerservice@lunaticapothecary.com immediately with a photo of the damaged item and we are happy to issue a refund, store credit, or a replacement.

If your item is not damaged, we do accept returns on select items – unopened products can be returned for a refund. Due to sanitary reasons, we will not accept refunds on body butter, face masks, scrubs, bath potion, or body scrub.

We suggest trying out one of our travel size jars if you are unsure before committing to a full size jar.

We also do not accept returns on discounted items. We will not return shipping charges for soaps/bath bombs that have not been damaged. Recipient must pay to ship unopened products back and a refund will be issued upon arrival at our facility. Returns must be requested within 14 days of receiving product.